Helpdesk
Helpdesk and ticketing with a knowledge base
Take customer support requests as tickets, assign them, keep to your service levels and answer common questions in a knowledge base.
What it does
- Tickets with assignees, priorities, internal notes and customer satisfaction.
- Notifications when a ticket is assigned or answered.
- A knowledge base for your team and your customers.
Questions
- Can I write help articles for customers?
- Yes. The knowledge base holds articles your team writes, published to whoever you choose.