Account & Data Deletion

You can delete your Galaxy account and the personal data associated with it at any time. This page explains how, what is removed, and what we may be required to keep.

How to delete your account

In the Galaxy mobile app (recommended): open Settings, tap Delete account, and confirm. Your account and personal data are removed right away, and you are signed out.

By email: if you cannot access the app, email privacy@trackalwaysafrica.com from the email address on your account with the subject "Delete my account". We may ask you to verify your identity before we proceed.

What gets deleted

• Your profile: name, email, phone number, and login credentials.
• Your notification tokens and device links.
• Personal preferences and settings tied to your account.

What may be retained

If you belong to a business on Galaxy, records that the business owns — for example invoices, accounting entries, and other transactions that name you as the creator — may be retained by that business and as required by tax and accounting law. Where we keep such records, we minimise and, where possible, anonymise your personal details. If you are the owner of a business account, deleting the business and its data is a separate action; contact us and we will guide you through it.

Timeline

We action verified deletion requests promptly and complete them within 30 days, except for the limited records described above that we are legally required to retain. Once deletion is complete, you will no longer be able to sign in.

Questions

Contact us at privacy@trackalwaysafrica.com. See also our Privacy Policy.